Greenwich to survey residents about what they are going through and what they want to see in the future

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GREENWICH – How is the city of Greenwich doing? Residents will have the opportunity to comment on a new satisfaction survey that will be conducted after a population change during the COVID-19 pandemic.

Residents can express their level of satisfaction with the services offered by the city, including police and fire departments as well as the parks and recreation and roads division.

“We are emerging from the worst pandemic in 100 years,” said first manager Fred Camillo. “We’re coming out of a 500 year storm and a bit of civic unrest that has been seen across the country that has hit Greenwich a bit. We don’t know what residents think and we want to know it.


The survey, available in English and Spanish, will open on Monday October 4 and run until October 15. Great Blue Research, which the city has used in the past, will conduct the survey by calling a random sample of residents who are 18 and over.

It will also be available online at www.greenwichct.gov. However, the results of residents who participate online will not be included in the overall results.

“In order to maintain the integrity of historical data,” the online results will be presented separately in each section, but not as part of the overall results, the city said.

The survey will provide “essential feedback” when making decisions about city services, Camillo said. The results could improve customer services as well as resident satisfaction, he said.

“You get a feeling of meeting people and visiting them, which I do all the time, but it’s a big city,” Camillo said. “We have increased the population with a sharp increase in residents. We want to hear from them on what they are going through and what they want to see in the future. “

The probe will be conducted as Camillo and Selectwoman Lauren Rabin run for re-election against Democratic opponents Bill Kelly and Janet Stone McGuigan, but that is not part of the campaign.

The investigation is not a partisan or political enterprise, Camillo said. The results should be published by the end of November, after the elections are held.

Since its inception, “the survey design has been little changed in order to establish a baseline, measure change and monitor trends over time. Collecting this information is essential to help city staff make future decisions about service delivery, ”the city said in a statement.

The first survey was carried out in 2014 under the first Selectman at the time, Peter Tesei, and it was repeated in 2016 and 2018. The survey was scheduled for 2020, which was Camillo’s first year in office, but the COVID-19 pandemic delayed it for a year.

In 2018, the survey showed an increase in the satisfaction of residents with more positive results than in 2014 and 2016. It showed an increase in satisfaction with the city’s building service, zoning , inland wetlands and streams. He also revealed that residents were more satisfied with the way they can obtain their parks and beaches passes from the Department of Parks and Recreation.

The 2018 survey obtained results from 400 city respondents. In the survey, respondents were asked to rate their satisfaction on a scale of 1 to 7 in a number of areas.

The score for all city services averaged 6.01, compared to 5.71 in 2016 and 5.65 in 2014. The question of overall satisfaction with the way municipal taxes are spent averaged 5.81, up from 5.41 in 2016 and 5.32 in 2014.

As for the city’s public schools, the average score in 2018 was 5.94, compared to 5.72 in 2016 and 5.49 in 2014.

kborsuk@greenwichtime.com

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